General Terms

1. Parties and scope

These terms govern the use of the Freelvy service, published by FREELVY, a French SAS registered with the Paris Trade and Companies Register under SIREN 106 293 541, whose registered office is at 47 rue Vivienne, 75002 Paris (identification details in the Legal Notice). They apply as soon as you create an account, and form the whole agreement between us together with the order form, the data processing agreement and the Privacy Policy.

Freelvy is sold to professionals for the purposes of their business activity. It is not a consumer service, and the withdrawal period that applies to consumer distance contracts does not apply.

2. The service

Freelvy is a software-as-a-service platform that finds business prospects, enriches them with professional contact data, and sends outreach sequences from the mailboxes you connect. It is provided on an access basis: no software is sold or licensed for installation, and we may improve, change or replace features provided the substance of the service is preserved.

3. Account

You are responsible for everything done under your account, including by the team members you invite. Keep your credentials confidential and tell us promptly at contact@freelvy.com if you believe they have been compromised. You confirm that the person accepting these terms has authority to bind your organisation.

4. Trial

Paid plans start with a seven-day free trial, with a trial credit allowance. No charge is made during the trial. Unless you cancel before it ends, the plan you selected starts and is billed from that date. Trial credits do not carry over.

5. Plans, credits and prices

• Prices are those displayed on the pricing page at the time of subscription, in euros and exclusive of VAT, which is added at the applicable rate.
• Each plan includes a monthly credit allowance. Credits are consumed when the service produces a result, a lead, a verified contact detail, an enrichment. Talking to the agent, transforming your own data and exporting it do not consume credits.
• Contact data obtained through third-party providers is passed through at provider cost, without markup, and is not charged when no provider returns a match.
• Your credit allowance renews at each billing cycle. Unused credits roll over for up to two months, after which they expire. They are not refundable and have no cash value.
• You can add credits mid-cycle at the rate displayed at that time.
• We may change our prices; a change takes effect at your next renewal and is notified at least thirty days in advance.

6. Billing, renewal and cancellation

Plans are billed in advance, monthly, and renew automatically for successive periods until cancelled. You can cancel at any time from your account; cancellation takes effect at the end of the period already paid, and no pro-rata refund is due for that period. Late payment entitles us, after notice, to late interest at three times the French legal rate and to the fixed recovery indemnity of €40 provided for by Article L441-10 of the French Commercial Code, and to suspend the service.

7. Acceptable use

Freelvy is for business-to-business prospecting. You agree not to use it to:

• Target private individuals, or process data about people outside their professional capacity.
• Send unlawful, deceptive, harassing or misleading messages.
• Contact people who have opted out, or circumvent a suppression list.
• Resell, redistribute or publish raw exports as a competing dataset.
• Attempt to extract the service's data at scale by automated means, reverse-engineer it, or bypass its rate limits and security measures.
• Use the service where the data protection or messaging rules that apply to your recipients would prohibit it.

We may suspend an account that breaches this section, immediately where the breach is serious or creates legal exposure, and we will tell you why.

8. Data protection and shared responsibility

For the data you import and the campaigns you run, you are the controller and we act as your processor, on the terms of the data processing agreement. You are responsible for having a lawful basis for contacting your recipients, for informing them, and for honouring objections. We verify contact data before delivering it, enforce do-not-contact lists across all workspaces, and provide a public opt-out route. Emails leave from your mailbox, under your identity.

9. Intellectual property

We keep all rights in the service, its software, models, interfaces and brand. You keep all rights in your own data and in the content you create. You grant us the limited licence needed to host and process that content in order to provide the service. We may use aggregated, anonymised usage statistics to improve the product, in a form that cannot identify you or your prospects.

10. Availability and support

We aim for continuous availability, and maintenance is scheduled outside business hours where practicable, but standard plans carry no committed service level. Support is provided by email, with priority handling on Pro and Max. Enterprise agreements may include a specific service level and response times.

11. Warranties and liability

The service is provided with reasonable skill and care. We do not warrant that results will be exhaustive or error-free, nor that any particular commercial outcome will follow, contact data ages, and sources change. Neither party excludes liability for death or personal injury, fraud, wilful misconduct or gross negligence. Subject to that, our total liability arising in any twelve-month period is limited to the amounts you paid us over that period, and neither party is liable for indirect loss, lost profit, lost data or loss of opportunity.

12. Term, termination and what happens after

The agreement runs for as long as your subscription. Either party may terminate for material breach that is not remedied within thirty days of written notice. On termination your access ends, and your data is deleted within thirty days unless we are required to keep it for accounting or legal purposes. Export your data before you cancel.

13. Changes to these terms

We may update these terms. Material changes are notified by email at least thirty days before they take effect; continuing to use the service after that date means you accept them. If you do not, you can terminate before the change applies.

14. Force majeure

Neither party is liable for a failure caused by an event beyond its reasonable control, within the meaning of Article 1218 of the French Civil Code, for as long as that event lasts.

15. Governing law and jurisdiction

These terms are governed by French law. The parties will seek an amicable resolution of any dispute. Failing agreement, the courts of Paris have exclusive jurisdiction, including in the event of multiple defendants or third-party proceedings.

Last updated: 4 August 2026.